Delivery Info
*Please note that We deliver flowers only in Japan. We are afraid we can not accept a request to deliver the flowers overseas from Japan.
- How We Deliver Flowers to Japan
- Specific Times
- Arrival Confirmation
- If no one is home
- Quality Guarantee
- Cancellation & Return
- Surprise Flowers to Japan
- When you purchase flowers and products together.
- Important Dates in Japan.
The flowers you ordered will be cut, packaged in a box and delivered fresh. We use Yamato Transport Co., Ltd, the best door-to-door delivery service company in Japan.
Specific Times
You may request a time frame of delivery. Please be reminded that we are unable to assure you of your specific time request, but we will try our best to deliver your order on your requested time frame. Also, we may contact the recipient to ensure s/he will be home to accept the delivery.
Arrival Confirmation
If you wish to check the product arrived at the recipient’s place, please let us know. We will promptly check and answer the delivery status.
If no one is home
When the recipient is not present at the time of delivery, we leave a notice of non-delivery for the recipient. The recipient will be asked to call to make and arrangement for re-delivery. If the recipient didn’t contact us on the first day, the delivery date will be on the following day. We can keep the flowers only for 2 days. In case the recipient didn’t contact us within 2 days, we will consider this order as completed & forfeited, and no refund will be made.
Quality Guarantee
We often get questions such as “What flowers will be like?” or “I wonder if the flowers are fresh enough”. We guarantee the quality and freshness of all our items. Also, our toll-free phone(domestic only) number is enclosed in the package, the recipient can call us if they have any questions regarding our products and service.
Cancellation & Return
For cancellation, please call or email us no later than 2 days before the delivery date of Japan time. If it’s late, due to the nature of fresh items, we can’t accept cancellation. In a case of defect or damage to the product, we will replace it for free. If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift. For any other troubles, we promise you to respond in a sincere manner.
Surprise Flowers to Japan
We are afraid that we basically can’t accept an order of surprise flower. Before we deliver our items, we will try contacting the recipient to ensure s/he will be home to accept the delivery and confirm the shipping address, phone number and delivery time. It is very helpful to avoid non-delivery due to long absence (vacation), move, telephone number change (especially mobile phone), etc. Contacting the recipient in advance may lessen the recipient’s excitement to some degree, but from our point of view with the long experiences, most of them rather enjoy waiting for themselves. Thus we can deliver the flowers unfailingly. Per request, we also can keep your name secret until the recipient opens the gift and look at your message. (Your name should be in your message.) *Please note leaving the item on the receiver’s doorstep is forbidden under the Fire Defense Law in Japan.
When you purchase flowers and products together..
Each product will be delivered by a separate package due to different shipping handles.
Important Dates in Japan.
The following are Japanese national holidays and some of the most important other annual nationwide events. In addition, there are countless local annual festivals.
If a national holiday falls on a Sunday, the following Monday is also turned into a holiday. Likewise, a day sandwiched between two national holidays is turned into a holiday.
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